Your Arcade layout can also be a huge determining factor in the type of experience a customer has in your VR Arcade. But, we get people, on a daily basis, commenting about the aesthetic, and just really enjoying the atmosphere of stepping into the future of arcades.” So many times, the people coming in just want to play VR, it doesn’t matter about the aesthetic of it. “It helps you in marketing, it helps you in the aesthetic of location, and people notice it. It’s definitely a cool experience watching people experience that for the first time.”Įrik also says that his futuristic aesthetic even helps with PR. It’s something unknown, high-tech it feels like you’re walking into the future. It’s something new - especially for people that have never tried VR. “We definitely do get a bit of that ‘wow’ factor right off the bat. We’ve custom built computer cases that allow you to see all the computer hardware, and when we were choosing the computer hardware, we went for as much RGBY lighting as much as possible, so it really adds to the feel of high-tech, and kind of the new age of arcade and gaming”, says Madsen. “We have the computers displayed inside the walls. But as a customer enters the gaming area, it is as if they have entered an entirely different reality. It just gives you a ton of focus on which way you’re going, and you can really focus on the quality of the experience - just making sure that everything you do is revolving around the same theme.”Įrik Madsen also designed Arcadia VR Lounge’s main lobby and waiting room as a homage to the 80s arcades. “Pick a theme and stick with it,” Madsen stated. Tip #1: Choose a themeĮrik Madsen, owner of Arcadia VR Lounge in Kelowna, British Columbia, found that choosing a theme really helped him as he was developing and building out his business model. Below are some tips and examples of what other successful VR Arcade owners have done.
It sets the tone for what they will expect the rest of their time there, and what they will remember when recalling their experience to their friends or family (aka potential customers). Just like any first impression, the customer’s first impression when they walk into the Arcade is huge. We will dive deep into each component and see what these top VR Arcade owners had to say about each one.įour Components for the Best Possible Customer Experience This gave us the opportunity to sit down and speak with some of the top VR Arcade owners all over the world to ask the question, “How do you create the best possible customer experience?” Lucky for you (and us), they said more than just “multiplayer gaming.”īased on our findings, there are four main components to ensuring that every customer that comes into your Arcade will have the best possible experience. We’ve also been able to meet some amazing entrepreneurs in this industry who have also learned an immense amount over the past year. So much has happened over the past year, and like many in the VR industry, we’ve learned a ton. Almost a year has gone by now, and if you’re thinking what we’re thinking, you’re like, “duh”.
The Importance of the Customer Experienceīack in May, we wrote the VR Multiplayer Gaming Guide, and proposed the notion that a more immersive virtual reality experience results in higher customer satisfaction, which in turn generates recurring business and higher profitability for a successful VR Arcade.
Floor plan vr review how to#
Based on what we’ve learned, we provide some recommendations and best practices on how to run a successful VR Arcade in this section of our “open business plan.” Using data from 250+ locations using SpringboardVR, we compiled a list of top VR locations and spoke with their owners to understand what they’ve done to be successful in the VR industry. Tips for Creating the Best Possible Customer ExperienceĪs a company whose ultimate goal is to help ensure the success of Virtual Reality, we strive to empower those who share the same vision.